Returns & Refunds

Return requests must be submitted within 7 calendar days after the carrier's tracking information shows that the order was delivered.

To request a return, email support@heathersboutique.com within this 7-day period. Include your order number, the reason for the return, and a photo of the item.

After the return is approved, the package must be shipped within 7 calendar days after the Return Authorization number is issued. Returns sent without authorization or shipped after this period may be refused.

A product is eligible for return when it:

• Remains in new, unworn, and unaltered condition
• Has only been briefly tried on indoors for fit
• Has every original tag attached
• Is free from makeup, deodorant, perfume, pet hair, stains, odors, and other signs of wear
• Is returned with its original garment bag when one was provided
• Meets the return deadlines stated in this policy

Heather's Boutique inspects every returned item before approving the refund.

Approved returns receive a refund for the eligible merchandise price and applicable sales tax through the original payment method. Original shipping charges, if any, are non-refundable unless the customer received a damaged or incorrect item.

The following products are non-refundable:

• Dresses or other products that have been altered
• Bespoke, customized, special-order, or made-to-order products
• Sale products clearly marked "Final Sale" before purchase
• Worn accessories or accessories with removed tags
• AI Try-On credits and other digital products
• Gift cards

Any Final Sale designation must be clearly visible on the applicable product page and during checkout before the customer completes the purchase. Even for Final Sale items, if merchandise arrives damaged, defective, or incorrect, customers may still contact Heather's Boutique within 7 calendar days of confirmed delivery (see "Damaged, defective or incorrect merchandise" below).

All purchases completed at the physical Heather's Boutique store are FINAL SALE: no return, no refund, and no exchange. The 7-day return policy on this page applies only to eligible online merchandise purchased through Heather's Boutique online services.

Returns are accepted by mail only. Heather's Boutique does not accept returns at the physical boutique or at third-party drop-off locations.

1. Email support@heathersboutique.com within 7 calendar days of delivery.
2. Include the order number, reason for the return, and a photo of the item.
3. Wait for Heather's Boutique to provide a Return Authorization number and the correct return address.
4. Package the item securely in its original garment bag or an equivalent protective and breathable bag.
5. Include the Return Authorization number inside the package.
6. Ship the package within 7 calendar days after receiving authorization.
7. Use a trackable and insured shipping service.

Do not mail a return before receiving authorization and the correct return address.

Customers are responsible for obtaining the return shipping label and paying the actual return shipping cost for regular returns. Heather's Boutique does not include a prepaid return label in the original package.

We strongly recommend using tracking and shipping insurance. Heather's Boutique is not responsible for return packages that are lost or damaged before they are delivered to the designated return address.

If the customer received a damaged product or the wrong item, Heather's Boutique will provide return instructions and cover the return shipping cost.

Refund processing may take up to 15 calendar days after the returned merchandise is received, inspected, and approved. Approved refunds are issued to the original payment method used for the transaction.

For cryptocurrency purchases processed through Stripe, approved refunds are returned to the original crypto payment method / wallet used for the transaction. After a refund is issued, the customer's bank, card provider, or wallet provider may require additional time to post the credit.

A 10% restocking fee is deducted from the purchase price of merchandise approved for a standard customer-initiated return.

The 10% restocking fee does not apply when Heather's Boutique verifies that an item arrived damaged, defective, or incorrect. Merchandise that does not meet the eligibility requirements above may be refused instead of receiving a reduced refund.

Heather's Boutique does not process direct exchanges.

To change a size or color, the customer must place a new order for the desired item and return the original item separately under this return policy. The availability of another size or color is not guaranteed.

If an order arrives damaged or contains the wrong item, the customer must contact support@heathersboutique.com within 7 calendar days of delivery. For the fastest resolution, please contact us within 48 hours.

Include the order number and clear photographs showing the problem. Heather's Boutique will provide return instructions, cover the return shipping cost, and send a replacement at no additional cost. If a replacement is unavailable, Heather's Boutique will issue a refund to the original payment method.

Return questions and requests:

• Email: support@heathersboutique.com
• Phone: (888) 450-6525
• Business address: W359N5002 Brown Street, Suite 211, Oconomowoc, WI 53066

The business address is provided for business identification. Customers must receive return authorization and the correct return address before mailing a product.